iOS UX Research
Original existing workflows
I originally came up with our primary existing workflows to identify field prompts. I wanted these to be relatively open-ended to find major problem areas during testing.
I had heard from our Success services team over the past few months that certain areas of the app were feeling confusing to customers since we began to grow our fleets and expand the app across teams. So I wanted to add in specific prompts for connecting to a drone and planning a flight for later.
I began by performing 5 internal flight tests and 1 customer test. Each session was ~45 minutes.
Sign in & connect to your drone
Create a flight plan to fly later
Fly a basic area survey that lasts 3 minutes
Fly a manual flight & take 10 photos
Fly a perimeter scan that lasts 5 minutes
Flying with the team & customers
From here, I initially sorting the data by the tester, then broke up that feedback by the actual flight journey. I sometimes do this on sticky notes but for this instance, I wanted to try all synthesis in google sheets.
List View, Sorted by Workflows, Sorted by people
After gathering & sorting feedback, I built out our workflows and identified problem areas. These included:
Finding major themes
I facilitated 2 'how might we' brainstorm sessions with team members on our iOS team, flight team, head of product & engineering, and the product team (total 8 participants). The first session was based on flight planning & post flight problem areas and the second was based on the in-flight experience.
Prompts - Flight planning & post flight
Prompts - In Flight